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Privacy Policy

HydroCure Wraps Ltd — www.hydrocurewraps.co.uk

Last updated: 27/11/2025

This Privacy Policy explains how HydroCure Wraps Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit www.hydrocurewraps.co.uk or purchase from our online store. We are committed to protecting your privacy and handling your data in accordance with UK data protection law and the UK GDPR.

1. Information We Collect

We may collect and process the following types of personal information:

  • Order and contact details: name, billing and delivery address, email address, telephone number and payment details (processed via secure payment providers).
  • Account information: if you create a customer account, we store your login details and account preferences.
  • Order history: details of products you have purchased and related communications.
  • Website usage data: IP address, browser type, operating system, referring URLs, pages viewed and browsing activity on our site.
  • Feedback and communications: emails, reviews, messages or other information you choose to send us.
  • Cookies and analytics data: as described in the Cookies section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfil and deliver your orders.
  • To communicate with you about your orders, account or enquiries.
  • To manage and improve our website, products and services.
  • To detect and prevent fraud or misuse of our site.
  • With your consent, to send you marketing emails about new products, promotions or updates.
  • To comply with legal obligations (for example, record-keeping and tax requirements).

3. Legal Basis and Consent

We process your personal information on the following legal bases:

  • Contract: to process and deliver your orders and provide customer service.
  • Legitimate interests: to improve our services, prevent fraud and protect our business.
  • Consent: for optional activities such as email marketing or certain non-essential cookies.
  • Legal obligation: where we are required to keep records by law.

By providing your personal information to complete a purchase, you consent to our collecting and using it for that specific purpose. If we ask for your personal information for a secondary purpose (for example, marketing), we will either ask you directly for your explicit consent or provide you with a clear option to decline.

You can withdraw your consent at any time by contacting us at info@hydrocurewraps.co.uk.

4. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data in certain circumstances.
  • Object to or restrict the processing of your data in certain situations.
  • Request the transfer of your data to another provider (data portability) where applicable.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the “Contact Information” section below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

5. Disclosure

We may disclose your personal information if we are required to do so by law, or if you breach our Terms and Conditions. We may also share data with trusted service providers who assist us in operating our business (see Third-Party Services below).

6. Data Storage and Security

Our website is built on WordPress and uses WooCommerce for online sales. Customer and order data are stored on secure servers provided by our web hosting provider. We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Payments are processed securely by third-party payment providers (such as Stripe or PayPal) in compliance with PCI-DSS (Payment Card Industry Data Security Standard). We do not store your full card details on our servers.

7. Third-Party Services

We may use third-party service providers, such as payment gateways, analytics tools, hosting companies or email marketing services, to help us operate our website and business. These providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Some third-party providers may be located in or have facilities that are located in a different jurisdiction than you or us. If your data is transferred outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies. We encourage you to read the privacy policies of those third-party websites.

We also use Google Analytics to help us understand how visitors use our site. Google Analytics uses cookies to collect information in an anonymous form, such as visitor numbers and the pages visited.

8. Cookies

Our site uses cookies to improve your browsing and shopping experience. Cookies are small text files stored on your device that help us:

  • Recognise your browser or account.
  • Remember items in your shopping basket.
  • Understand how visitors use our website.
  • Improve site performance and usability.

Some cookies are essential for the website to function (for example, to process orders). Other cookies, such as analytics or marketing cookies, are optional and are used only with your consent where required by law. You can choose to disable or manage cookies through your browser settings, but this may affect how the site functions for you.

9. Age of Consent

By using this site, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any of your minor dependants to use this site.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. When data is no longer needed, we will delete it securely or anonymise it.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on the website. If we make material changes, we will indicate that the policy has been updated and, where appropriate, notify you by email or via a notice on our website.

If HydroCure Wraps Ltd is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to provide services to you.

12. Contact Information

If you would like to access, correct, amend or delete any personal information we hold about you, register a complaint or request more details about how we process your data, please contact:

Data Protection Officer
HydroCure Wraps Ltd
65 Hathersage Drive
Leabrooks
DE55 1LR
United Kingdom
Email: info@hydrocurewraps.co.uk